Refund and Exchange

Last Updated August 28, 2022

Overview

We offer refunds on our cinema advertising packages under certain situations, however, any service based work is not subject to refund once work is completed.

Refunds

You may request a refund for change of mind for any purchase-in-advance advertising packages where your intended package has not yet scheduled and screened.  If screening has commenced, your refund will only apply to any portion of your package that extends one week past the current week.  That is, if you purchased a thirteen (13) week package and have been screening for ten (10) weeks and a significant change of circumstances has occured which would require you to terminate your campaign, you may be eligable for a refund on the final two weeks of you campaign.   We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company if purchased on credit card, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@7levels.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Advertising packages may be upgraded from Enhanced to Premium packages at any time and will be affected on a Thursday of the week of the request.  We do not permit downgrading packages during a minimum term agreement, however, downgrading your package is allowed after the minimum term agreement has lapsed.

Need help?

Contact us at accounts@7levels.com.au for questions related to refunds and returns.